Rise Furniture and Mobility of Harrogate, has just been named National Retail Business of the Year, during a glittering gala awards evening at the Best New Business Awards in London’s West End.
Combining over 30 years industry experience, Rise is the brainchild of Harrogate businessman, Carl Drake and his wife Angel. The North Yorkshire couple aim to shake up an industry where tired looking, inferior products, questionable sales techniques and appalling customer service are the industry norm.
The husband and wife team, decided to open their first Mobility showroom after becoming frustrated by their own first hand experience of the UK mobility market, struggling to find quality mobility products and daily living aids for their own parents.
The busy Harrogate showroom was specifically chosen for its on-site customer parking and wheelchair friendly access.
Carl said:
We have created a pleasant, relaxed, stress-free shopping experience for anyone struggling with mobility or the difficulties in later life…where our customers can feel comfortable browsing, without being embarrassed. Free expert advice is always on hand, we don’t use pushy telesales techniques or employ hard selling commission only salesmen, so customers can buy with confidence.
Our ‘person-centred’ approach helps us better understand the needs of our customers. With an ever-increasing customer base, from as far afield as Aberdeen and Brighton, we think people really enjoy the experience and our unique approach.
Rise Furniture and Mobility is unlike your typical mobility shop. We don’t specialise in specialist medical aids, instead our showroom is far more lifestyle-based.
It’s very satisfying knowing our products are changing people’s lives, helping them maintain their independence to enjoy life at home for longer.
